Retain institutional knowledge as
tenured workers retire

Many organizations today face challenges as highly-skilled employees retire, yet few younger employees are available to take their place. Sugarwork enables you to capture tacit knowledge from these employees, and turns this into instantly-useful documentation.

Retain the institutional knowledge held
by your retiring employees

With four million Baby Boomers leaving the workforce every year — 10,000 eligible to retire per day — the challenge of losing decades of institutional knowledge is sizable. It’s critical to retain and share the knowledge and experience these employees have with new employees, as this provides stability and consistency to organizations and their customers.

With Sugarwork, organizations have an AI solution that provides a structured approach to capture undocumented knowledge from tenured employees, and translate this captured knowledge into documentation that can be leveraged instantly.

Choose a template or create your own, and track progress through the process

Select pre-built templates to capture knowledge or customize questionnaires according to your needs.

Management is able to keep an eye where the organization is in the process, and the depth and quality of knowledge being captured.

Access knowledge in the format most suitable to your needs

Choose which formats you want to leverage for your captured knowledge. Choices include process overviews, process mapping visualizations, RACI documents, and checklists.

Or, employees can access the knowledge they need through conversational AI.

How it works

  • Employees share targeted knowledge through video, guided by structured conversation templates.

  • Sugarwork captures the conversations, and generates documentation from them, in your preferred formats.

  • Employees access knowledge as needed, through documentation outputs or with conversational AI.

What our customers are saying

“Before Sugarwork, I could communicate to HR the need to capture knowledge, but it’s hard to understand how thorough the initiative is. Sugarwork changed this by making it easy for me to understand the depth of knowledge we were capturing and where we were in the process.”

David Battat,
former CEO, Nasdaq-listed medtech company

Need to hold
on to institutional knowledge as tenured employees retire?

Get in touch to discuss how Sugarwork can help!
Drop us a message at hello@sugarwork.com