Support

The Sugarwork team is committed to supporting our customers so that they can make the best use of our platform.  

Support SLAs

For any support ticket, the Sugarwork Team will respond within 24 hours

Hours of operation for Support Team

The Sugarwork Team is available during normal business hours (9am - 5pm), Eastern Time.

How to make a support ticket

  1. Visit https://app.sugarwork.com

  2. Click on the Intercom icon on the bottom right of the screen, and submit your request to us through the Intercom button (highlighted in red in the image to the right)